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Software Functionality Revealed in Detail
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 consultation on crm transportation


Enterprise 21
TGI@s Enterprise 21 ERP software offers a fully integrated software solution for wholesale distributors. Enterprise 21 ERP includes available-to-promise and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Transportation Management Systems

Transportation management systems should provide the basic components of a shared information system to support collaboration, rates, routes, roles, transaction sets, documents, and information exchanged to facilitate the booking, execution, and settlement of transportation movements. 

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Manugistics Indulges In The Open M&A Season


Does Manugistics’ acquisition of a small ERP vendor confirms a further degree of integration and convergence between ERP, SCM and CRM applications in 2002 and beyond, with SCM and CRM moving towards the transactional aspects that have until lately been the prerogative of ERP?

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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


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How to Calculate the Return on Investment (ROI) On a Digital Signature Solution


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Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

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Transportation & shipping management system


Transportation and third-party logistics providers have become embedded in the new economy of the last decade. As a result, unprecedented industry growth and consolidation has driven 3PL providers to find even more efficient and effective processes for running the enterprise, while at the same time managing an explosion in the proliferation of services delivered to customers. In recent years, many businesses have been built that rely completely on 3PLs to manage a significant portion of their business processes. With this strategy, companies eliminate major infrastructure investment, gain access to world-class processes, improve their agility in reacting to a dynamic marketplace, share risks with a strategic partner, and reduce operating costs. To match these new market realities, 3PLs often provide services beyond the traditional – multi-modal transportation (air, land, and sea), warehouse management services, vendor-managed inventory, and labor services. Newer services include pick and pack, inspection, kitting, packaging, labeling, product returns and reverse distribution, packaging and re-packaging, salvage and scrap disposal, and even customer service and telemarketing. Ramco 3PL and Transportation solution is designed to address the expanding array of services offered by these companies. Based on Ramco VirtualWorks, Ramco 3PL and Transportation provides companies with the flexibility they need to rapidly respond to evolving corporate imperatives, regulatory changes, and market conditions. Rather than re-deploy enterprise systems as the company reacts to these changes, the underlying platform can leverage business process models to quickly compose new business assets for true “change on demand.” Ramco 3PL and Transportation is comprised of: Inbound Logistics Outbound Logistics Warehouse Management Vehicle Management Inventory Human Capital Management Financials  

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CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

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CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

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CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

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Making the Leap to CRM


Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their CRM initiative off to the right start. There is, however, a simple, step-by-step process which will help guide your CRM implementation project in the right direction, even if you’ve never implemented a CRM system before.

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