Documents » consultations on customer relationship management for transportation.
Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
Abstract: The Global
Transportation Organization, a division of Johnson & Johnson, successfully dealt with the global
transportation crunch. Factors contributing to its success included its approach to relationships with carriers, its push for innovation, and its use of technology.
PubDate: 2/23/2006
Abstract: Manufacturers already apply transportation management systems (TMSs) to outbound shipping, but they often overlook the money they could save by using a TMS to control inbound shipping costs as well. Find out how improved inbound transportation practices can help you predict true total delivered costs, get visibility on inbound shipments, enforce routing guides, optimize freight, and minimize accessorial charges.
Abstract: Innovative companies improve efficiencies by integrating logistics and transportation functions with critical operating processes. By factoring transportation constraints into the planning and execution of warehousing, production and fulfillment, these companies are outperforming their competition.
Abstract: The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.
Abstract: Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
Abstract: With manufacturing now a global industry, moving product throughout complex supply chains remains a challenge for most organizations. But transportation management systems are spearheading the way to help solve the dilemmas of today’s manufacturers, offering functionality that eases the transfer of goods from place to place.
Abstract: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Abstract: Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies.
Abstract: Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”
Abstract: Globalization, rising costs, and high customer expectations create serious challenges in supply chain management (SCM). Given these factors, transportation management now plays a key, strategic role in driving supply chain value. Learn how moving goods quickly and predictably through the global supply chain can help you achieve consistency and increase visibility—while supporting best practices across the enterprise.
Abstract: To keep up with rising transportation-related costs, an industrial manufacturer realized it needed an automated transportation management system (TMS). Without a structured process to determine which carrier needed freight enders, management knew it was not always finding the right carrier and that often it was paying far more that it should. Learn about the TMS solution it used to gain real-time visibility and more.
Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).
Abstract: It’s never been more important to create and sustain mutually valuable customer relationships. How can your company improve execution of customer-centric business management and drive total customer value? Learn about four best practices for better customer experience management, including building genuine relationships through collaboration. Explore the next frontier in achieving genuine customer relationships.
Abstract: With increased competition from a growing spectrum of alternative investments, evolving regulatory demands, and rising client expectations, asset managers face an onslaught of challenges in an already complex business. Discover how customer relationship management (CRM) software can help mutual fund wholesalers and institutional asset managers address these core industry challenges and foster better relationships.
Abstract: Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.
Abstract: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.
Abstract: As one-to-one marketing begins to permeate mainstream business practices, organizations in highly competitive markets struggle to gain an advantage. Thus, as part of an ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool called “customer lifetime value,” a metric that projects a customer’s value over the entire span of that customer s relationship with a company.
Abstract: The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.
Abstract: If you’re looking for a transportation management system (TMS) that will automate all aspects of transportation execution from planning to reporting, consider the benefits of BestShippers TMS. Users have reported new opportunities to ship freight more efficiently and the ability to reduce freight spending by more than 13 percent. Learn how it can help you optimize loads and maximize control over day-to-day decisions.