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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management review for transportation and warehousing

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Supply Chain Management Audio Conference Transcript


This is a transcript of an audio conference on Supply Chain Management presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS, to conduct a live real time evaluation and selection. It then reviewed the critical differentiating supply chain management criteria, as well as detailed comparisons of i2 Technologies, Manugistics, Aspen Technology, Logility, and Adexa.

customer relationship management review for transportation and warehousing  supply chain management, and customer relationship management. Because so many vendors offer e-procurement capabilities, it is becoming increasingly important for them to distinguish their portals from competitors. We believe that supply chain management vendors are uniquely capable of doing this by providing value-added services that relate to procurement in fundamental ways. i2 Technologies is an excellent example of a supply chain management vendor that is successfully bringing its domain expertise in Read More

Finance and Accounting Solutions Buyer’s Guide for Small to Medium Enterprises


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customer relationship management review for transportation and warehousing  are worried about maintaining customer loyalty. Also, manufacturers are concerned about the commoditization of their products. A robust ERP package can help address these issues, as well. Late last year, Aberdeen Group released its 2006 ERP in the Midmarket study, which surveyed more than 500 organizations from a variety of industries. It found that very few midsize companies just 6 percent don''t already have an ERP or Material Requirements Planning (MRP) , the precursor to ERP) implementation. For thos Read More

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customer relationship management review for transportation and warehousing  management, inventory control, and customer relationship management (CRM) functions. During volatile economic circumstances, however, organizations within the W&D industry are also seeking ways to lower their technological overhead. Recently, this shift has taken the form of moving away from traditional delivery methods (i.e., on-premise systems) toward software-as-a-service (SaaS) or on-demand applications. Indeed, according to Forrester research from 2009 , SaaS adoption rates have increased 21 percent Read More

Developing a Universal Approach to Cleansing Customer and Product Data


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customer relationship management review for transportation and warehousing  phone numbers, and addresses, customer data records are reasonably consistent in the number of data elements involved. This is mainly due to the fact that most countries have standardized name and address formats. This is not the case for product data, which is more variable, and involves a wider range of industry standards. Some of these standards are very specific, while others are global in nature. Supporting Standards Many organizations create their own hierarchical product codes, while others follow Read More

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customer relationship management review for transportation and warehousing  solutions support accounting, operations, customer relationship management, human resources, time tracking, merchant services, and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit, and real estate industries. Sage North America employs more than 4,100 people and supports nearly 3.1 million small and medium-size business customers. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs 13,400 people and supports 6.1 Read More

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customer relationship management review for transportation and warehousing  of suppliers, partners, and customers through the integration, collaboration, and synchronization of technology, data, and people-centric processes. Learn how companies can employ VCM to make business processes smoother, more productive, and more profitable. Read More

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customer relationship management review for transportation and warehousing  significant value to its customers. Download the report for product analysis and in-depth analyst commentary. Read More

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customer relationship management review for transportation and warehousing  most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all Read More