X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 customer relationship management reviews for transportation and


Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

customer relationship management reviews for transportation and  phone numbers, and addresses, customer data records are reasonably consistent in the number of data elements involved. This is mainly due to the fact that most countries have standardized name and address formats. This is not the case for product data, which is more variable, and involves a wider range of industry standards. Some of these standards are very specific, while others are global in nature. Supporting Standards Many organizations create their own hierarchical product codes, while others follow

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

Evaluate Now

Documents related to » customer relationship management reviews for transportation and

CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know


When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.

customer relationship management reviews for transportation and   Read More

What Have Epicor and Activant Been Up To (Post-Merger)?


April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst P. J. Jakovljevic sits down with CMO John Hiraoka to discuss the opportunities and challenges created by the merger and the potential synergy of the combined company, Epicor Software Corporation, to grow a wide range of products and industries, a very ambitious yet difficult-to-realize strategy.

customer relationship management reviews for transportation and   Read More

Ambitious Plans and Promises: An Enterprise Software Provider Keeps Its Word


With its numerous new software license sales, new product deliveries, and its dedication to complicated technological rejuvenation (namely, an ambitious open service-oriented architecture strategy), Infor's position and image in the market these days are at an all-time high.

customer relationship management reviews for transportation and   Read More

Sales and Operations Planning: The Key to Continuous Demand Satisfaction


All companies use some form of sales and operations planning (S&OP) to synchronize market data with production output. But most practice a planning process based on logistics rather than strategy. Taking a more strategic approach, however, the S&OP process can be designed to bring together a company’s marketing, finance, sales, and operations departments to continuously monitor—and meet—customer demand.

customer relationship management reviews for transportation and   Read More

The Age of Audit: Identity and Access Management in Provision and Compliance


Organizations are overwhelmed with how to begin implementing identity and access management (IAM) solutions. They are scratching their heads and asking, "Where do I start?" Even after implementation, security and information protection must be continually improved while ensuring compliance with regulations. Auditors continue to ask: "Are the right controls in place?" "Are they effective?" Download this white paper to learn more about defining the steps necessary to understanding and deploying IAM, giving enterprises a roadmap to an effective IAM program.

customer relationship management reviews for transportation and   Read More

Gen Y Talent: How to Attract and Retain the Young and the Restless


Because “Generation Y” will soon make up the bulk of the workforce, companies need to evolve their human resources (HR) programs and services to deliver to Gen Y, and focus on recruiting and retaining this next generation of workers. For HR programs to be successful, you need to know the issues surrounding Gen Y in the workplace, including why Gen Y behaves differently from Generation X and the Baby Boomers. Learn more.

customer relationship management reviews for transportation and   Read More

Thriving and Surviving in a Turbulent World Part Two: Planning and Its Results


This article outlines the planning and results of an adaptive management process for manufacturing executives, who employ demand and supply chain planning technology.

customer relationship management reviews for transportation and   Read More

Zettaset and Simba Streamline Hadoop and Analytics Interoperability


Zettaset and Simba have announced a strategic technology partnership to provide enterprise class security for the deployment of combined analytics and Hadoop platforms and streamlined interoperability for the Hadoop and analytics ecosystem.

customer relationship management reviews for transportation and   Read More

Food and Beverage Industry Trends and Issues


Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges. The customers—powerful and demanding supermarkets and retail chains—want products manufactured "to order," with lead times measured in hours rather than days or weeks.

customer relationship management reviews for transportation and   Read More

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

customer relationship management reviews for transportation and   Read More