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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management reviews for transportation and


Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

customer relationship management reviews for transportation and  phone numbers, and addresses, customer data records are reasonably consistent in the number of data elements involved. This is mainly due to the fact that most countries have standardized name and address formats. This is not the case for product data, which is more variable, and involves a wider range of industry standards. Some of these standards are very specific, while others are global in nature. Supporting Standards Many organizations create their own hierarchical product codes, while others follow

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know


When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.

customer relationship management reviews for transportation and  single hosted system, including: customer relationship management (CRM); order fulfillment; inventory; accounting and finance, product assembly; ecommerce; Web site management; and employee productivity. Source : NetSuite Resources Related to Customer relationship management (CRM) : Customer relationship management (CRM) (Wikipedia) CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know Customer relationship management (CRM) is also known as : Customer Intelligence Read More

What Have Epicor and Activant Been Up To (Post-Merger)?


April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst P. J. Jakovljevic sits down with CMO John Hiraoka to discuss the opportunities and challenges created by the merger and the potential synergy of the combined company, Epicor Software Corporation, to grow a wide range of products and industries, a very ambitious yet difficult-to-realize strategy.

customer relationship management reviews for transportation and  enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM, see blog post ), human capital management (HCM, see blog post ), and enterprise retail software solutions (see blog post ). In April 2011, Apax Partners , which happens to have Plex Systems in its portfolio, decided to fork out $2 billion (USD) to merge Epicor with Activant Solutions Inc. , a privately held vendor of similar size. The lesser-known Activant is a provider of business management solution Read More

Ambitious Plans and Promises: An Enterprise Software Provider Keeps Its Word


With its numerous new software license sales, new product deliveries, and its dedication to complicated technological rejuvenation (namely, an ambitious open service-oriented architecture strategy), Infor's position and image in the market these days are at an all-time high.

customer relationship management reviews for transportation and  management (CPM) and analytics, customer relationship management (CRM), strategic network optimization (SNO), product lifecycle management (PLM) for process manufacturers (the Optiva PLM product), and so on. Infor's Open SOA Strategy The trends noted above occurred after Infor announced its ambitious SOA strategy in March 2007. The strategy is based on the principles of openness and heterogeneity (i.e., the customer chooses the platform, the time frame, etc.); on leveraging existing applications; on being Read More

Sales and Operations Planning: The Key to Continuous Demand Satisfaction


All companies use some form of sales and operations planning (S&OP) to synchronize market data with production output. But most practice a planning process based on logistics rather than strategy. Taking a more strategic approach, however, the S&OP process can be designed to bring together a company’s marketing, finance, sales, and operations departments to continuously monitor—and meet—customer demand.

customer relationship management reviews for transportation and  as supply chain management, customer relationship management, product life-cycle management, and supplier relationship management. About Oliver Wight Americas Oliver Wight Americas is a global management consulting firm that specializes in helping manufacturing organizations to work smarter, faster, and better than their competitors. The firm includes leading business process improvement specialists who educate, coach, and mentor people to lead and sustain change on the journey to business excellence and Read More

The Age of Audit: Identity and Access Management in Provision and Compliance


Organizations are overwhelmed with how to begin implementing identity and access management (IAM) solutions. They are scratching their heads and asking, "Where do I start?" Even after implementation, security and information protection must be continually improved while ensuring compliance with regulations. Auditors continue to ask: "Are the right controls in place?" "Are they effective?" Download this white paper to learn more about defining the steps necessary to understanding and deploying IAM, giving enterprises a roadmap to an effective IAM program.

customer relationship management reviews for transportation and  CA-SB 1386, who touches customer information. For each and every regulation InSight provides the access audit perspective required by law. Most importantly, InSight does this by comparing Who should be allowed to touch What (Policy) with Who does What (logs): A comprehensive Audit solution like InSight enables compliance by allowing organizations to: Implement procedures: Implement security policy Employ ISO17799 for compliance Prepare for stringent security audits Measure compliance: View compliance Read More

Gen Y Talent: How to Attract and Retain the Young and the Restless


Because “Generation Y” will soon make up the bulk of the workforce, companies need to evolve their human resources (HR) programs and services to deliver to Gen Y, and focus on recruiting and retaining this next generation of workers. For HR programs to be successful, you need to know the issues surrounding Gen Y in the workplace, including why Gen Y behaves differently from Generation X and the Baby Boomers. Learn more.

customer relationship management reviews for transportation and   Read More

Thriving and Surviving in a Turbulent World Part Two: Planning and Its Results


This article outlines the planning and results of an adaptive management process for manufacturing executives, who employ demand and supply chain planning technology.

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Zettaset and Simba Streamline Hadoop and Analytics Interoperability


Zettaset and Simba have announced a strategic technology partnership to provide enterprise class security for the deployment of combined analytics and Hadoop platforms and streamlined interoperability for the Hadoop and analytics ecosystem.

customer relationship management reviews for transportation and  Now Cloudera and Hortonworks customers can use Orchestrator to automate connectivity and ensure compatibility between their Hadoop clusters and upstream analytics applications, as well as fortify security and automate routine management. The agreement between these two companies can potentially bring significant improvements to the way Hadoop, through its ecosystem, is being assimilated into businesses. The increased business-ready capabilities require less IT effort and administration, easing Read More

Food and Beverage Industry Trends and Issues


Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges. The customers—powerful and demanding supermarkets and retail chains—want products manufactured "to order," with lead times measured in hours rather than days or weeks.

customer relationship management reviews for transportation and  to continue to meet customer requirements for quality and cost. Part Two of the series Food and Beverage Delights. There are also many product categories, and to compete, firms must constantly innovate. They not only have to meet production demands, but they also have to provide true research and development (R&D), additional product quality and safety testing, and the ability to bi-directionally expand the supply chain around the world. Hence, many rightfully think it is one of the most competitive ind Read More

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

customer relationship management reviews for transportation and  San Diego ; and  Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale . I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service ,  workflow automation ,  business processes ,  collaboration ,  customer retention ,  social media ,  key performance indicators (KPIs) /performance metrics, and so on and so forth. It might be indicative that BPM and CRM are quite converging disciplines in that Gartner Read More

SAP for Aerospace and Defense in the Maintenance, Repair, and Overhaul Industry


Aerospace and defense (A&D) companies are constantly seeking better ways to manage complexity, cut costs, and boost productivity. One of the most challenging areas within the A&D industry is maintenance, repair, and overhaul (MRO). To introduce new efficiencies and reduce MRO costs, many companies are looking beyond standard business practices to new strategies that promise solid business results.

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Dude, where (and how safe and pristine) is my hosted compensation data?


Sure, anyone observing the enterprise applications market and still naysaying the bright future of the software as a service (SaaS) on-demand deployment model and closely-related Web 2.0 technologies, is in serious denial or similarly delusional. He/she would sound similar to those lost souls that deny even a remote possibility of a global warming and climate changes, but, oops, this is not a

customer relationship management reviews for transportation and  number of subscribers per customer for Centive is about 150 or so). However, the most related news to our topic du jour would be the January 7, 2008 announcement by Centive that it has successfully completed an American Institute of Certified Public Accountants (AICPA) Statement on Auditing Standards No. 70 (SAS 70) Type II audit by Ernst & Young . Centive is now the first and only on-demand SPM vendor to be recognized as a SAS-70 Type II service provider. The SAS 70 Type II report is internationally Read More

Consilium Marine and Safety AB Chooses Aras and Minerva for PLM


Aras, the leading open source product lifecycle management (PLM) software solution provider, announced that Consilium Marine and Safety AB, a supplier of safety, navigation, and environmental solutions, headquartered in Nacka, Sweden, has selected the Aras Innovator PLM solution suite to automate product development processes and improve product planning, compliance, and predictability. Consilium

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How to Achieve a Great--and Profitable--Customer Experience


Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.

customer relationship management reviews for transportation and  -and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More