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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management reviews for warehousing


Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

customer relationship management reviews for warehousing  phone numbers, and addresses, customer data records are reasonably consistent in the number of data elements involved. This is mainly due to the fact that most countries have standardized name and address formats. This is not the case for product data, which is more variable, and involves a wider range of industry standards. Some of these standards are very specific, while others are global in nature. Supporting Standards Many organizations create their own hierarchical product codes, while others follow

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Business Intelligence: Driving Better Business Performance for Companies with Changing Needs


When it comes to acquiring business intelligence, small to medium-sized companies are often at a disadvantage. Compared to larger companies, they may lack the resources to process data and turn it into business insight, or their systems may not be able to keep pace with organizational growth. This can severely limit their ability to compete—and ultimately, to survive.

customer relationship management reviews for warehousing  intelligence offering for its customers How Microsoft Dynamics NAV enables business insight for companies with varying needs Which Microsoft business intelligence applications work with Microsoft Dynamics NAV The business benefits of Microsoft Dynamics NAV business intelligence solutions 2. Executive Summary Business intelligence is becoming an important strategic tool for business management. Business intelligence software offerings can help companies gain insight into their business, make better decisio Read More

Provia Proves Its Way To Success Part Two: Market Impact


From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in real time and make orders visible throughout the entire delivery process, which is the core of its value proposition.

customer relationship management reviews for warehousing  with an impact on customer satisfaction echoes loudly enough to nonetheless keep both current and new customers deploying Provia's latest add-on modules. In addition to attributing to this current industry-wide pragmatic buying approach, these traditionally unattractive applications (due to the complexity of the warehousing old-fashioned put-away/store/pick routines and integration involved in uniting the WMS with hardware like conveyors, bucket elevators, and other material handling equipment) during Read More

SAS/Warehouse 2.0 Goes Live


SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version provides IT the ability to proactively publish data warehouse information and track its usage, plus aggressively manage the process of change in the data warehouse.

customer relationship management reviews for warehousing  management, business portal, e-intelligence, customer relationship management (CRM) and supplier relationship management (SRM) applications today, said Frank Nauta, product manager for SAS/Warehouse Administrator at SAS Institute. Nauta added, Successful warehouses are continuously changing to keep pace with the changing business rules that they support. SAS/Warehouse Administrator simplifies change management by providing information delivery through e-enabled viewers like MetaSpace Explorer and Read More

Classic Enterprise Resource Planning Solution Shifts Over


About two-thirds of SoftBrands' revenue comes from its manufacturing division, which includes the Classic Fourth Shift solution and Fourth Shift Edition for SAP Business One, the result of a joint initiative to integrate Fourth Shift functionality with SAP Business One.

customer relationship management reviews for warehousing  compliance, and employee training), customer relationship management (CRM), advanced planning and scheduling (APS), and supplier relationship management (SRM). Producing approximately 65 percent of its revenue, the Fourth Shift product remains a major breadwinner for the SoftBrands Manufacturing division. It is a Web-enabled product for different manufacturing mid-markets that is available in seventeen languages. More than 4,000 systems have been sold to over 1,500 customers in 60 different countries. Read More

The Service Equation: 4 Keys for IT to Create Value for the Business


IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services.

customer relationship management reviews for warehousing   Read More

SimplyDigi LMS for Learning Management Systems Product Certification Report


SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Core HR Systems: Flawless Execution Enabling Strategic HR Management


Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data, such as record-keeping, time and attendance, and payroll processing, is a cornerstone of every HR operation, and the way companies collect and maintain such data is critical. Find out what core HR management capabilities and systems today’s companies are using.

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K8 for ERP for Distribution Product Certification Report


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NetSuite Wholesale Distribution Edition v11.2 for ERP for Distribution Certification Report


NetSuite Wholesale Distribution Edition v11.2 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Strong Showing for Infor SyteLine v.9 for ERP for Engineer-to-order Manufacturing [Infographic]


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customer relationship management reviews for warehousing  ETO manufacturing, Infor SyteLine, ETO ERP, engineer-to-order manufacturing Read More

IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report


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Support for Old Releases-Good for the User but Is It Good for the Vendor?


The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.

customer relationship management reviews for warehousing  typically feel that a customer on support is more likely to purchase more software and services, however few vendors consider this (and they should not) when making the decision whether to support an older release. If comparing the projected cost to the projected revenue, does the vendor see an adequate return on investment (ROI)? If so, then it looks upon supporting the older release as more favorable (other issues are part of the decision like the alternative use of the resources, the value of keeping Read More

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