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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management selecting for transportation and


11 Criteria for Selecting the Best ERP System Replacement
An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can

customer relationship management selecting for transportation and  management, supplier relationship management, customer relationship management, manufacturing, finance and accounting, and human resources. Rock-solid solutions generate rock-solid results. Companies that use functionally superior ERP report measurable improvements that are orders of magnitude greater than they had expected:  90% reduction of order-to-ship time  86% reduction of order entry steps  Increased inventory turns from 7-8 to 30  40%-50% reduction of lead times  Reduction of time to configu

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

customer relationship management selecting for transportation and  maintenance? Ask the ERP customer references how easily they have been able to change the ERP warehouse module over time and whether the actual implementation costs remained in line with original project proposals. Operations will want to know how the functionality set will tie to strategic initiatives in addition to specifics about carrying out daily processes. For example, how improvements in picking will ultimately improve business performance. Much of this information will be gained during the RFP pro Read More

Challenges and User Recommendations for a Global Trading Solutions Provider on a Roll


The market is competitive, rapidly evolving, and highly fragmented, and one should only expect the intensity of competition to increase in the future. For the present, the biggest challenge remains a lack of awareness of the need for TradeStone's applications.

customer relationship management selecting for transportation and  this disconcerted and grouchy customer base very delicately, by collaborating with them on a desired roadmap and by confirming ongoing sourcing support, enhancing the highly customized code built on an old architecture has proven to be a colossal challenge. Given that these very same clients represent a major revenue opportunity (from cross-selling them B2B integration products—and conversely, from selling sourcing to a vast B2B integration clientele), early in 2005 Inovis announced the sale of its Read More

Finance and Accounting Solutions Buyer’s Guide for Small to Medium Enterprises


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customer relationship management selecting for transportation and  are worried about maintaining customer loyalty. Also, manufacturers are concerned about the commoditization of their products. A robust ERP package can help address these issues, as well. Late last year, Aberdeen Group released its 2006 ERP in the Midmarket study, which surveyed more than 500 organizations from a variety of industries. It found that very few midsize companies just 6 percent don't already have an ERP or Material Requirements Planning (MRP) , the precursor to ERP) implementation. For thos Read More

Operational Excellence: The New Lever for Profitability and Competitive Advantage


Better. Faster. Cheaper. Every company is grappling with these concepts today as economic uncertainty spreads. Though many are focusing on what to eliminate in their operations, leading firms are redoubling their efforts to find new ways to execute with greater efficiency—to achieve operational excellence without sacrificing the value their customers expect. Learn more about improving your strategic competitive advantage.

customer relationship management selecting for transportation and  supply chain management, and customer relationship management systems coupled with performance management systems and advanced business intelligence systems and analytics, have triggered greater advances in operational excellence. Successful businesses go beyond delivering functional efficiency by bringing together all these applications to unify operations and ensure tight linkage between strategy and execution. This dynamic IT architecture helps to seamlessly link end-to-end business processes Read More

Consilium Marine and Safety AB Chooses Aras and Minerva for PLM


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TEC Vendor Challenge: ERP, and Disruptive Innovations and Strategies


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customer relationship management selecting for transportation and  focus on the seamless customer experience, and what this means for order fulfillment; the next-day delivery mandate; extending ERP integration to customers for such things as real-time order status; and the tightening of links between companies and suppliers. Mark your calendars, and  make your reservations , before the seats fill up. The TEC Vendor Challenge: ERP for Distribution Who: Senior IT, supply chain, and management executives of distributors, manufacturers, and enterprises with shipping and Read More

Convergence, Collaboration, and Culture: The Evolution of Governance, Risk, and Compliance


Traditional governance, risk, and compliance (GRC) programs are siloed initiatives that are not equipped to manage the complexity of the dynamic modern regulatory and compliance environment. Organizations thus need to adopt a programmatic approach and tightly integrate risk management initiatives with ongoing business processes. BI and reporting can help, as well as provide a powerful mechanism for gaining a deep understanding of key factors that impact corporate performance.

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Achieving Efficient Governance, Risk, and Compliance (GRC) through Process and Automation


Newly available software platforms known as governance, risk, and compliance (GRC) technologies can help your business stay on top of the myriad procedures, tasks, and behaviors that bear upon compliance. This paper discusses the drivers behind the growing awareness of GRC information technology, introduces the elements of an effective automated GRC system, and suggests a low-risk, high-impact approach to launching GRC automation.

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SAP NetWeaver and Globalization: Meeting Local and Global Requirements


Rapid changes in international markets—and mounting pressures to reduce costs and improve quality—make globalization a key issue for most organizations today. Worldwide company reorganizations, acquisitions, mergers, and spin-offs affect the structure of an enterprise, demanding immediate action. Globalization requires that companies enable core business processes on a global basis, while providing ease of use for local user communities.

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CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

customer relationship management selecting for transportation and  San Diego ; and  Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale . I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service ,  workflow automation ,  business processes ,  collaboration ,  customer retention ,  social media ,  key performance indicators (KPIs) /performance metrics, and so on and so forth. It might be indicative that BPM and CRM are quite converging disciplines in that Gartner Read More

Global Trade and the Role of Governance, Risk Management, and Compliance Software


The growing number of legal and regulatory requirements associated with global trading is one of many reasons enterprises are looking into global trade management applications, and into harnessing the up-and-coming, strategic software category of governance, risk management, and compliance.

customer relationship management selecting for transportation and  the batch screening of customer lists, employees, suppliers, and vendors (see Infor Accelerates Import/Export Of Goods Through International Supply Chain In Accordance With Government Recommendations ). Customers using Restricted Party Screening are able to demonstrate to governments that they maintain a secure supply chain, and are therefore eligible for such programs as Customs-Trade Partnership Against Terrorism (C-TPAT), which expedites border clearance. C-TPAT is a joint US government-business Read More

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Chief financial officers (CFOs) and other senior managers are under tremendous pressure to maximize profitability, reduce operational costs, minimize risk, and improve stakeholder confidence. Read about an application that can help you streamline operations, instill confidence, and reduce risk. The solution provides planning, budgeting, and forecasting and supports financial consolidation and reporting operations.

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How to Plan and Manage in Uncertainty and Volatility? Based on Reality and Facts, Duh! - Part 2


Part 1 of this blog series articulated the acute need to bring supply chain planning and execution together so that enterprises can react quickly in an informed and confident fashion. The Boston Red Sox' September 2011 collapse was used as a poignant example of how even the best long-term planning can be rendered useless if there is no responsiveness during crunch time. In general, if we know

customer relationship management selecting for transportation and  a keen eye on customer service goals. To drive margin improvements, one must look beyond single location finished goods inventory. Needless to say, this process has a whole different feedback process than what traditional SCP applications were designed for. On the other hand, some supply chain execution (SCE) applications have had certain planning aspects for some time - the ability to sense real-time data, occurrences, replenishment points, etc., and react accordingly. It is the middle ground between Read More

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customer relationship management selecting for transportation and  manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for help? Read More