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Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
 

 customer relationship management selection for transportation and


Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

customer relationship management selection for transportation and  Revolution Choosing a new customer relationship management (CRM) solution can be onerous for anyone saddled with this task. But the process of choosing a solution doesn't have to be time-consuming and tedious. Nor should it cause major upheaval in an enterprise's operations, creating significant inconvenience for users. The last thing any manager wants is apathy—or even mutiny—from disgruntled employees “forced” to use an application that doesn't suit their needs or that is too complex to be

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Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Get this template

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Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...

Documents related to » customer relationship management selection for transportation and

SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

customer relationship management selection for transportation and  management, inventory control, and customer relationship management (CRM) functions. During volatile economic circumstances, however, organizations within the W&D industry are also seeking ways to lower their technological overhead. Recently, this shift has taken the form of moving away from traditional delivery methods (i.e., on-premise systems) toward software-as-a-service (SaaS) or on-demand applications. Indeed, according to Forrester research from 2009 , SaaS adoption rates have increased 21 percent Read More

Reference Guide to Supply Chain Management (SCM) Features and Functions


This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about SCM functions and features for WMS, TMS, international trade logistics (ITL), supplier relationship management (SRM), demand management, supply chain analytics, order management, service parts planning, and more.

customer relationship management selection for transportation and  capital management, and general customer relationship management. Therefore analytics and reporting features are not just designed to enable functional excellence, but also to feed these other key areas of the value chain. SCM functions and features, submodule #9: product technology Architecture Architecture refers to the framework for organizing the planning and implementation of data resources. It also refers to the way the system is designed and the manner in which all components are connected to one Read More

The Return of Supplier Relationship Management


Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems. The benefits of a customer relationship management system that can be applied to a supply chain can streamline operations and increase bottom line results.

customer relationship management selection for transportation and  think of this as customer relationship management (CRM) for suppliers. This is done by way of supplier scorecards, establishment of sourcing relationships, the creation of supplier information, establishment and maintenance of procurement channels, etc. If a North American organization has overseas trading partners, these partners may use the SRM system as an effective means to link up with western operations and schedule shipments, manage trading partners, control sourcing strategies at the point of Read More

Transportation Management and the Adaptive Supply Chain Network


To respond to the demands of today’s highly competitive global environment, traditional linear supply chains are evolving into complex, global ecosystems. These “pull” (demand-driven) environments working in conjunction with traditional “push” environments are known as adaptive supply chain networks (ASCNs). ASCNs allow all supply chain stakeholders to share knowledge, make collaborative decisions, and sense and respond immediately to changing conditions.

customer relationship management selection for transportation and  below, must be considered. Customer Delivery Requirements Customers place many constraints that must be considered when developing a solid network-routing plan. These include delivery appointments, equipment requirements, managing large orders and small parcels, special equipment such as multicompartment trucks, special handling requirements, and ship-with orders. Product Availability Understanding when and where the product will be available in an inventory-strained environment is one of the most Read More

Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations


Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.

customer relationship management selection for transportation and  lost face before the customer and hurting SLA penalties). Thus, the strategy include issues like, if we have a 20 percent chance of needing a single unit of a specific part in the next thirty days, what are the odds that we will need two? Moreover, given the part delivery lead time, what are the odds that the demand for two will create a stockout? Given the random, sporadic nature of service events, forecasting approaches cannot eliminate the uncertainty of demand. Hence, inventory decisions must be Read More

Accelerating (and Fast-starting) the SME Business at Oracle (and SAP) - Part 2


Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering and catering enterprise applications to small and medium enterprises (SMEs). The analysis then moved onto the Oracle Accelerate program, which was launched about three years ago to allow partners to sell a greater number of smaller projects with fixed time

customer relationship management selection for transportation and  management (EPM) , and customer relationship management (CRM)  on-demand. A new Hewlett-Packard (HP) and Oracle Consulting Accelerate Solution for Industrial Manufacturing.   Extension of OBA tool sets to include  Demantra  for advanced demand planning ,   Agile  for product lifecycle management (PLM) solutions ,  Siebel for CRM , and  Oracle Transportation Management (OTM) . OBAs for Oracle E-Business Suite (EBS) are now available on Sun Microsystems’   64-bit  systems running the  Solaris Read More

Zettaset and Simba Streamline Hadoop and Analytics Interoperability


Zettaset and Simba have announced a strategic technology partnership to provide enterprise class security for the deployment of combined analytics and Hadoop platforms and streamlined interoperability for the Hadoop and analytics ecosystem.

customer relationship management selection for transportation and  Now Cloudera and Hortonworks customers can use Orchestrator to automate connectivity and ensure compatibility between their Hadoop clusters and upstream analytics applications, as well as fortify security and automate routine management. The agreement between these two companies can potentially bring significant improvements to the way Hadoop, through its ecosystem, is being assimilated into businesses. The increased business-ready capabilities require less IT effort and administration, easing Read More

Consilium Marine and Safety AB Chooses Aras and Minerva for PLM


Aras, the leading open source product lifecycle management (PLM) software solution provider, announced that Consilium Marine and Safety AB, a supplier of safety, navigation, and environmental solutions, headquartered in Nacka, Sweden, has selected the Aras Innovator PLM solution suite to automate product development processes and improve product planning, compliance, and predictability. Consilium

customer relationship management selection for transportation and   Read More

RedPrairie and JDA Software Merger, Part Two: How Will it Work and What Should we Think?


On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie will effect a cash tender offer to acquire all outstanding shares of JDA common stock for $45 per share. My initial positive and negative thoughts on the merger were outlined in Part One of this blog series. Cynical and jaded market

customer relationship management selection for transportation and   Read More

Enterprise Management and Support in the Industrial Machinery and Components Industry


Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for help?

customer relationship management selection for transportation and  manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for help? Read More

Fresh Business Practices for Food and Beverage Manufacturers and Distributors


The three top issues facing food and beverage manufacturers and distributors: offering appealing and fresh products; complying with new regulations to ensure product safety; and delivering total solutions to customers—including special packaging, complementary products, and timely delivery. Learn how the right enterprise software can help food and beverage companies profitably meet the challenges these issues present.

customer relationship management selection for transportation and  delivering total solutions to customers—including special packaging, complementary products, and timely delivery. Learn how the right enterprise software can help food and beverage companies profitably meet the challenges these issues present. Read More

Discovering and Creating Value in Procurement through Continuous Assessment and Innovation


Improvement is not simply an idea: it is a process. And processes without frameworks are recipes for underachievement, or worse, chaos. For this reason, value leakages in procurement functions must be resolved in a systematic, progressive, incremental, and formalized manner.

customer relationship management selection for transportation and  analysis; and improvement of customer satisfaction. Even though procurement problem-solving can be undertaken without reference to a standard process or approach, the results obtained can well be haphazard, and the time taken for completion of the entire improvement process will also be significantly higher. By means of a structured framework that is used consistently and iteratively, one can pinpoint the areas of value depletion or value leakages and work towards eliminating them. This approach thus Read More

Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins


Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results? Customer value enhancement (CVE) is a predictive approach to linking front- and back-office functions through advanced business intelligence (BI) and analytics. Find out more.

customer relationship management selection for transportation and  means to garner long-term customer relationships. But how does one go from lofty goal to measurable results? Customer value enhancement (CVE) is a predictive approach to linking front- and back-office functions through advanced business intelligence (BI) and analytics. Find out more. Read More